1. Introduction
Star Localmart, operated by Ghodawat Retail Pvt. Ltd. (“GRPL”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.starlocalmart.com (“Website”). This information is used to measure the number of visitors to the various sections of our Website and identify system performance or problem areas. We also use this information to help us develop the site, analyse patterns of usage, and to make the Website more useful.
By browsing or using this Website, you consent to the practices described in this Privacy Policy, including those additional terms and conditions and policies that may be referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, partners, and/or contributors of content. You are also required to go through the Terms and Conditions for using the Policy which forms part of the Website and is binding.
2. Information We Collect
2.1 Information You Provide Directly
When you use certain features of our Website – such as contact forms, partner enquiry forms, or customer feedback – we may collect:
- Full name
- Mobile number and/or phone number
- Email address
- Business details (e.g., GST Number, PAN Number) for partner enquiries
- Any other information you voluntarily provide in message fields
2.2 Information Collected Automatically
We use cookies to give you the best possible experience on our website. No personal information is stored in the 'cookies' which we deploy to facilitate your Website navigation and online usage. We may collect your data, IP address, browsing activity, or any such other activity carried on the Website.
2.3 Information from Third Parties
We may receive information about you from third parties such as social media platforms (Facebook, Instagram, YouTube, LinkedIn, X/Twitter) if you interact with our pages or content on those platforms.
3. How We Use Your Information
- To respond to your enquiries, feedback, or customer care requests.
- To process brand partnership or property partnership applications.
- To improve and personalise your experience on our Website.
- To send you information about offers, promotions, new stores, or updates.
- To conduct analytics to understand how our Website is used and to improve it.
- To comply with legal obligations and enforce our Terms and Conditions.
- To detect, prevent, and address technical issues or fraudulent activity.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law.
6. Security of Your Information
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use better and commercially acceptable means to protect your data, we cannot guarantee absolute security.
7. Links to Third-Party Websites and Social Media
Our Website may contain links to third-party websites and social media platforms. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies and/or the terms and conditions of any third-party sites you visit. We are not responsible for the content or privacy practices of such sites and are neither responsible for the data handled by them including any personal information related to you that you may give them.
8. Your Rights
Under applicable Indian data protection law, you have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Withdrawal of Consent: Withdraw consent to marketing communications at any time.
- Grievance Redressal: Lodge a complaint with our designated Grievance Officer.
9. Children’s Privacy
This Website is not directed at individuals under the age of 18. We do not knowingly collect, process, or store personal data of individuals below 18 years of age.
Parents or legal guardians who become aware that their child may have submitted personal data on the Website are encouraged to contact the Grievance Officer using the details provided below, to request deletion of such data in accordance with applicable law.
10. Grievance Officer
Individuals who believe their privacy rights have been violated may reach out to the Grievance Officer using the contact details provided below:
Grievance Officer – Star Localmart / Ghodawat Retail Pvt. Ltd.
Email: customercare@starlocalmart.com
Phone: 7758 999 555
Address: SANJAY GHODAWAT GROUP, One SGG, Gat No. 358, Post. Majale, Kolhapur, Maharashtra, India – 416109
We will endeavour to acknowledge your grievance within 48 (forty-eight) hours and resolved within 15 (fifteen) working days from the date of receipt, or within such other time period as may be prescribed under applicable laws.
11. Changes to This Privacy Policy
We may, at our discretion update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Your continued use of the Website following any changes constitutes your deemed acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:
Star Localmart – Customer Care
Phone: 7758 999 555
Email: customercare@starlocalmart.com
Website: www.starlocalmart.com
